Frequently Asked Questions

We offer a curated selection of high-quality interior and exterior doors, including closet doors, prehung doors, barn doors, sliding doors, and customizable options from trusted brands.

 

Many of our doors include hardware and installation components, but it varies by product. Please refer to the individual product description for complete details about what’s included.

 

We offer a range of customizable options on select models. Customization availability and instructions can be found on the relevant product page or by contacting our support team.

 

While many customers with basic DIY skills can install our doors, we recommend professional installation for best results—especially for larger or more complex door types like prehung or barn doors.

 

Yes, we welcome inquiries from contractors, designers, and bulk buyers. Please contact us directly with your requirements for custom pricing and availability.

 

Most orders are processed within 1–3 business days. Delivery timelines vary based on your location and selected shipping method. Tracking details will be provided once your order ships.

 

We accept returns of unused and undamaged doors in their original packaging within our return window. Please check measurements carefully before purchasing and review our Return & Refund Policy for full details.

 

Manufacturer warranties may not apply to all products. If a warranty is available, it will be clearly listed on the product page. For additional support, we recommend contacting the manufacturer directly.

 

No. Robin Shop is an independent online retailer. We are not officially affiliated with or authorized by the door brands listed on our site unless explicitly stated.

 

You can reach us via email at support@robinshop.site. Our team is happy to assist with product questions, order status updates, and general support inquiries.