At Robin Shop, we stand behind the quality and craftsmanship of our doors. This Warranty Policy outlines the terms and conditions under which warranties are provided for items purchased directly through our online store.

1. Warranty Coverage
We offer a 1-year limited warranty on most of our door products, unless otherwise stated on the product page. This warranty covers:

Manufacturing defects

Structural faults or material issues under normal, intended use

Please refer to individual product listings for any product-specific warranty variations or extended coverage.

2. Warranty Period
The warranty begins on the original date of purchase and remains valid for 12 months from that date.

3. How to File a Warranty Claim
If you believe your product is eligible for warranty service, please follow these steps:

Contact Us: Email us at support@robinshop.site

Provide Information: Include your order number, product name, a detailed description of the issue, and photos or videos (if available)

Authorization: If your claim qualifies, we will provide return, replacement, or repair instructions

4. Warranty Exclusions
This warranty does not cover:

Damage due to misuse, improper installation, or neglect

Normal wear and tear, including scratches or minor cosmetic issues

Damage from modifications, repairs, or alterations by unauthorized individuals

Products purchased from third-party sellers or unauthorized resellers

5. Limitation of Liability
Robin Shop’s responsibility is limited solely to the repair or replacement of the defective product. We are not liable for any incidental, indirect, or consequential damages resulting from the use or misuse of our products.

6. Additional Notes

Customers are responsible for return shipping costs unless the product was defective upon arrival

Replacement items are subject to availability

Warranty claims are generally reviewed and processed within 5–10 business days after receiving the item

7. Contact Information
For questions or assistance regarding our warranty policy, please contact:

Robin Shop – Online Door Store
📍 4355 E Dennisport Ave, Gilbert, AZ 85295
📧 support@robinshop.site

Phone: +1 928 324 9054